Frequently Asked Questions

All online changes will have a set admin fee in order to execute. You can do the following changes by visiting your registration link: Substitutions / Change of class and batch (event specific), and inter race transfers (this function will only be available if the event organizer allows this) An admin fee will only be charged if the registration is already paid, however when you are doing a substitution, the admin fee will be levied regardless of the payment status of the registration.
Type of payments accepted: • Credit Card (can take 24 hours to reflect on your invoice) • Debit Card (can take 24 hours to reflect on your invoice) • Instant SID payments • Normal EFT’s (only if you do not bank with FNB, ABSA, NEDBANK AND STANDARD BANK) • Our system can also use coupons as a payment method. A coupon only marks the registration fee as paid and not the extras. Coupons are generated and dispersed only by the appropriate event organizer. NOTE: REFERENCE NUMBER IS THE TAX INVOICE NUMBER AT THE TOP RIGHT-HAND CORNER OF THE INVOICE Failure to use the incorrect reference number will leave your registration unpaid and therefore you will be refused to participate on the day. Also, please use the corrected automated steps when choosing instant EFT SID payments. Failure to comply with the correct automated procedure will result in your registration being not marked as paid. Therefore we can’t be held responsible for your registration being unpaid. If you registration stays UNPAID, please email us a PDF format of a proof of payment to with your ID number and registration number of your invoice.
When you can’t find the class or batch which you wish to participate in, it is an indication that these classes or batches are full. Please then consider another option or cancel your registration.
Entry process ends up going in a 'loop'. After all your personal details are entered, click NEXT. You will get prompted to select a certain class/team, but once you have done so, it takes you back to the previous page: This has got to do with your internet browser being out of date and/or company firewalls restricting you from entering. Please download the latest version of your browser and try again from home or a PC/Tablet/Smartphone with a stable internet connection. Should the problem persist, please email us at, and we will be happy to help!
This normally occurs when you for some apparent reason have two profiles on our database. Please send us your ID number and the email address you use to register on so that we can merge the two profiles for you.
• Please double check that all your personal information is filled in correctly. • Entering incorrect ID numbers will affect your date of birth and this will affect your result. • It is crucial that your email address is correct and that each member in your team has an email address assigned to them, as this is our main form of communication.
When registering on this website, it is your responsibility to ensure that you read and accept the terms and conditions, if you enter more than one member you must make sure all participants are aware and informed of the terms and conditions pertaining to the organizer of the event. This is a general form that does comply over all events on Jumpertrax and if the organizer have more set indemnities that will also apply. I undertake to participate entirely at my own risk. I agree that I shall have no claims whatsoever against the organizing body, any individuals, organizer or official, marshal, assistant, helper or agent, the sponsors, any local authority or land owners, in respect of any loss or damage whatsoever I may suffer arising from any injury to my person or loss or damage to property as a result of, or arising out of, whether directly or indirectly, my participation in this event, including my arrival and departure there from and attendance of any ceremony and function thereof, however such loss or damage may arise and regardless of whether or not same shall have been caused directly or indirectly by negligence, of one or more or all of the aforementioned parties. In the event of my approval of this form as a guardian of a minor, I hereby consent to such minor being bound by the foregoing and further I indemnify the aforementioned parties to the extent, if any, to which such minor is not capable of waiving his rights as stipulated within. I agree to participate subject to CSA and UCI rules including any drug tests and penalties provided for therein. By entering, I agree to email and SMS communications from Jumpertrax online, regarding event details. I have read the above indemnity and the rules understand them and shall abide by them. USING AN ILLEGITIMATE ID NUMBER WILL RESULT IN YOU LOSING YOUR ENTRY AND FORFEITING YOUR PAYMENT. FURTHERMORE, AN EMAIL ADDRESS CANNOT BE USED MORE THAN ONCE; ONE EMAIL ADDRESS MUST BE USED BY ONE ID NUMBER

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